Automated transactional notifications
Automated notifications for orders, appointments, payments and status changes.
Overview
- Templates with variables
- Event-based sending
- Multiple channels
- Fallback rules
- Status reports
What is this solution?
A transactional notification is a message the customer expects or that belongs to a concrete business event. It is not marketing communication, but an operational and customer-experience tool.
How it fits into the platform
The external system sends an event to BitMessaging, and the platform sends the notification using the right template and channel. Critical cases can include fallback logic.
What problem does it solve?
If a company does not communicate in time about orders, appointments or payments, support workload increases, customer experience drops and the business process slows down.
One communication layer instead of separate tools
The solution connects business events, routing, fallback and reporting into one workflow, so customer communication becomes easier to operate and audit.
How does it work?
Event
Your business system creates an event with the recipient, message text and the required context.
Routing
BitMessaging receives the request, validates access and selects the configured channel or sending method.
Fallback
If needed, the workflow can switch to another channel and continue with retry or fallback rules.
Report
Message ID, delivery status, callback data and reports close the workflow for your team.
Who is it for?
- Webshops
- Clinics
- Logistics companies
- Service providers
- Repair services
- SaaS systems
Key features
- Templates with variables
- Event-based sending
- Multiple channels
- Fallback rules
- Status reports
- CRM, ERP or webshop integration
- Response handling option
Business benefits
- Fewer support questions
- Fewer no-shows
- Faster payment response
- Consistent communication templates
- Better reporting
Typical use cases
- Order confirmation
- Package status
- Appointment reminder
- Invoice notification
- Payment reminder
- Service completed notification
Automate order, appointment and payment notifications in one measurable system.
Describe the basic need and we will help refine the solution in the next step.