RCS messaging with SMS fallback
Rich, interactive mobile messages for RCS-capable recipients, with SMS fallback.
Overview
- API or platform-based sending
- Template management
- Status reporting
- Webhook events
- Fallback logic integration
What is this solution?
Rich, interactive mobile messages for RCS-capable recipients, with SMS fallback. BitMessaging connects the channel to templates, reports, webhooks and fallback rules so it can operate as part of one communication platform.
How it fits into the platform
Your business system triggers the event through the platform. BitMessaging applies the channel, template, routing and reporting rules, then returns statuses through reports and webhooks.
What problem does it solve?
Customer communication often becomes fragmented across separate tools and channels. This increases operational work, weakens reporting and makes delivery harder to control.
One communication layer instead of separate tools
The solution connects business events, routing, fallback and reporting into one workflow, so customer communication becomes easier to operate and audit.
How does it work?
Event
Your business system creates an event with the recipient, message text and the required context.
Routing
BitMessaging receives the request, validates access and selects the configured channel or sending method.
Fallback
If needed, the workflow can switch to another channel and continue with retry or fallback rules.
Report
Message ID, delivery status, callback data and reports close the workflow for your team.
Who is it for?
- Companies where communication is part of a business process
- Webshops and digital platforms
- Customer service or operations teams
- Systems that need API integration
Key features
- API or platform-based sending
- Template management
- Status reporting
- Webhook events
- Fallback logic integration
- Permissions and reporting
Business benefits
- Better customer experience
- More measurable communication
- Less manual follow-up
- Fits into omnichannel workflows
- Developer-friendly integration
Typical use cases
- Customer notifications
- Confirmations
- Status communication
- Customer service workflows
- Automated workflows
Request a consultation and we will review how this solution can fit into your BitMessaging workflow.
Describe the basic need and we will help refine the solution in the next step.