Selected industry updates with a practical BitMessaging perspective for SMS, RCS, WhatsApp, API, callback and omnichannel workflows.
If a trend is relevant for your customer notifications, we can review the technical and business fit together.
Talk to BitMessagingFor many teams, implementing a new communications channel like SMS, RCS, verification, or email into a build usually takes a quarter to ship. And it isn’t due to coding time, but because of the time it takes to read API...
BitMessaging angle: RCS is strongest when it is introduced together with SMS fallback and measurable delivery status.
A communications integration is rarely slow because of the send itself. The time goes on payload shapes, a different auth scheme for each product, and the distance between something that works in staging and something t...
BitMessaging angle: customer communication works best when channels, reports and operational ownership are managed together.
The industry that builds AI must be years ahead at running it, right? Not quite. Tech is the most confident industry when it comes to AI readiness, but its confidence is hiding a deeper issue that only surfaces after ag...
BitMessaging angle: customer communication works best when channels, reports and operational ownership are managed together.
This article reflects publicly available information as of the date of publishing. Sinch is not affiliated with Tyntec or its administrators. Tyntec, the European cloud communications provider, entered administration o...
BitMessaging angle: SMS remains a practical channel for urgent customer notifications, verification and status-driven workflows.
Back in the day, Black Friday meant going head-to-head with other shoppers out on the high street. It wasn’t for the faint-hearted. But where grit and some brute force was once required to bag the best bargains, now all...
BitMessaging angle: customer communication works best when channels, reports and operational ownership are managed together.
Starting 28 July 2026, Sinch MessageMedia officially rebranded to Sinch Engage. MessageMedia has been helping businesses connect with their customers for over 20 years. In 2021, Sinch acquired MessageMedia – bringing t...
BitMessaging angle: customer communication works best when channels, reports and operational ownership are managed together.
If you run enterprise voice on Lumen, your service is not being switched off – but Lumen has stopped selling new enterprise voice services. Existing contracts will be honored, but it has not announced a final terminatio...
BitMessaging angle: customer communication works best when channels, reports and operational ownership are managed together.
It’s a couple of days before your doctor’s appointment and, “Ding!”, your phone pings with a reminder text. A few days later, you get a notification that your prescription is ready for pickup. Then, another one comes th...
BitMessaging angle: customer communication works best when channels, reports and operational ownership are managed together.
You’re doing everything right. You’re tracking customer satisfaction scores (CSAT). You measure average handle time. You constantly optimize your return policies and shipping logistics. But if you’re running an enterpr...
BitMessaging angle: customer communication works best when channels, reports and operational ownership are managed together.
